Why do we limit support to online communication?
Keeping support online allows us to keep our pricing low while maintaining a feature-rich and ever-improving product with a responsive support team. By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate.
Plus, we’ve found that online support lets us provide a great experience for our product. We’re able to automatically gather technical information for research and troubleshooting purposes. It also allows us to link to (and improve) our online educational resources, so you can get the most out of Lyra.
We provide unlimited support via chat and email for all of our customers, and do our best to respond to every message within a few minutes. We never outsource our support overseas or employ unqualified staff, so you can rest assured that your message will be answered by a knowledgeable Lyra professional every time.
Access our support options in the bottom left corner of the app for quick support. Click on the blue-and-white Messenger button (smiling chat bubble) inside the app anytime and we'll get back to you as quickly as our team is able, or use the Knowledge Base widget (folder-shaped icon) to skim our knowledgebase of tutorials and videos. You can also access our Help Center right here.
Want some 1-on-1 support time?
If you need a bit more guidance (we recommend it!), you can always sign up for one of our live training sessions! We’ll teach you all our tricks and help you with any questions you have. Simply reach out to our support team and request a meeting.